We’re Hiring! System Navigator (Housing)

The REACH Center works with nearly 3,000 at-risk youth and young adults ages 12-24 each year to provide them with housing services, educational opportunities, career development, peer mentoring, and other supportive services. REACH has a strong track record of leveraging institutional partnerships to serve young people, and coordinates programs that annually place over 200 people in jobs and provide permanent housing for up to 300 youth experiencing homelessness. REACH is at the forefront of youth development, career readiness, and the fight against youth homelessness in the Greater Puget Sound Region. The work of the REACH Center contributes to positive systems change and has sparked interest in widespread replication of the REACH service delivery model.

POSITION TITLE:System Navigator (Housing)
EMPLOYMENT TYPE:Regular, Non-Exempt
SCHEDULE: 40 hours per week
Eligible for hybrid after 6 months
REPORTS TO:Housing Services Manager
SALARY RANGE:$40,200 – $42,400


This position was developed to support the work being done by a collaborative team of local non-profits and service providers called ACT on Youth Homelessness. The team initially came together in 2018 via the Pierce County’s 100-day Challenge to move the needle on youth homelessness. The team housed an unprecedented 176 young people in 100 days.

The Housing System Navigation program is a Critical Time Intervention Style approach to serving youth ages 18 to 24 who are experiencing homelessness and are either awaiting a housing referral or have been recently housed through a subsidized housing program. The program provides case management, housing provision, and mental health/life skills support to youth. Under the supervision of the Housing Services Manager, the System Navigator is responsible for a caseload of participants ages 18-24 who are awaiting and/or have received a housing referral to a Rapid Re-Housing or Permanent Supportive Housing program. The System Navigator will support various aspects of the Housing Navigation program, including case notes, partnership work, and support of the Data Coordinator in timely submittal of reports. System Navigators are expected to work closely with each other and with partner staff to ensure that the Housing Navigation program is meeting needs of participants and meeting required program benchmarks.

Individuals with personal, shared, or lived experience as an immigrant, refugee, or homeless young adult are strongly encouraged to apply.

NOTE: This position requires in-person contact with clients while observing social distancing and other safety protocols.


Please e-mail a Cover Letter that specifically addresses how your background makes you the best fit for this position, your resume, and three (3) References to Jobs@TacomaCommunityHouse.org.

In your cover letter, please address the following questions:
● Why do you believe homelessness exists, particularly for youth and young adults?
● If you are selected for this role, what would you bring to the role that few other candidates could bring?

Your paycheck is only part of your total compensation package. Employees also have access to a benefits package worth about 25% of your salary.

Compensation – $40,200 – $42,400/year depending on qualifications.
Insurance – We offer a comprehensive health care benefits package including medical, dental, and basic life insurance.
Retirement – Tacoma Community House employees may participate in a 403b plan which includes generous support from the agency after 1 year of service.
Paid Leave – Leave benefits include 24 days of paid time off in the first year and 11 paid holidays.

We Are a Welcoming Workplace

Inclusion and empowerment are an integral part of who we are – our history, our culture, our identity.  These values lead us in our operations as we strive to build and nurture a workforce that reflects the communities we serve and connects to each other in our dedication to equity and social justice.

We are an Equal Opportunity Employer

The REACH Center is a partnership project of Tacoma Community House. While all work-related duties will be performed at and for The REACH Center, this position will be filled by Tacoma Community House, one of the longest-serving nonprofits in Tacoma. In our relationships with staff, our participants, and our community, Tacoma Community House does not discriminate on the basis of race, color, sex, religion, creed, age, national origin, marital or military status, sexual orientation, gender identity, the presence or perception of any sensory, mental, or physical disability, genetic information, or any other status or characteristic protected by local, state or federal law. Applicants in need of accommodations are encouraged to call (253) 383-3951.