Coronavirus (Covid-19)

Coronavirus (Covid019) has been declared a national emergency. Due to an abundance of caution concerning COVID-19 and everyone’s personal health and safety, Tacoma Community House will temporarily close to the public on Monday, March 16th and will reopen for service on Monday, April 6th.

UPDATE March 24th, 2020:

In compliance with Governor Jay Inslee’s stay-at-home mandate, Tacoma Community House will remain closed until April 6th but will reassess at that time.

What you can do:

  • Don’t panic
  • Be kind to others. Many people from other countries, like our clients, are being blamed for the spread of the virus
  • Wash your hands for 20 seconds with soap and water, often
  • Don’t touch your face
  • Sneeze into your arm, or, if using a tissue, throw it away, and wash your hands
  • Clean surfaces and door handles with disinfectants
  • If you are sick, stay or go home (check with your supervisor).
  • Avoid spreading misinformation

Serving the Public and our Clients

  • Distribute health department materials on COVID-19 and the TCH one page flyer (below) to all clients in person or via email.  Copies are also at the front desk. 
  • If clients are sick, kindly ask them to go home and to return when they are well
  • Give them assurances that we are following health department protocols in our delivery of services


Stay informed. Follow and share trusted sources of accurate public health information.

Online Application:

In response to The City of Tacoma’s COVID-19 State of Emergency, Tacoma’s Public Utility Board approved the creation of a new Emergency Assistance Program for low-income customers, funded for up to $1 million. The new program will support Tacoma Public Utilities (TPU) customers whose incomes are within 200% of federal poverty guidelines, as established by the U.S. Department of Health and Human Services

If you know of someone that may qualify for emergency assistance that doesn’t have internet access, please call Customer Service at 253-502-8600 and representatives will help you fill out the application.

TPU’s lobby is currently closed and is encouraging customers to reduce their exposure to the virus as much as possible by handling as many transactions as possible using MyAccount, the automated phone system, and PayBox kiosks located throughout our service areas.

If customers need to speak to a person, they can call Customer Services at 253-502-8600.

In addition, customers who may need additional time to pay their bills due to challenges caused by the virus, can call and request extended arrangements.

More Info:

Disaster Cash Assistance program available because of a disaster declared by the Governor. It is available to families or individuals including families or individuals with no children who face an emergency and do not have the money to meet their basic needs. This program is available only once within a twelve-month period.

More Information:

In the middle of this pandemic, there is a lot of misinformation and fear being spread in regards to seeking medical assistance. If you feel sick, with symptoms of fever and dry cough, do not be afraid to seek medical assistance and call a doctor first.

For information in Spanish, here’s the CDC guide.

Here’s what you need to know about how COVID19 affects the new Public Charge Rule.

Although undocumented people are usually not eligible for health insurance, even through ACA, we can still receive health care through free/low-cost clinics that serve the uninsured.

Undocumented people are welcome and will not be turned away from free/low-cost clinics in Washington State.

More information can be found at this link:

Facts about novel coronavirus and how to prevent COVID-19

The Tacoma-Pierce County Health Department website is a great place to start:

King County Health Department: