We’re Hiring! Bilingual Immigration Specialist (Spanish)

Tacoma Community House is a nationally respected, community-based service center for immigrants, refugees, and members of the South Sound community seeking enrichment and pathways to self-sufficiency. Since 1910, we have helped countless individuals gain the skills they need to transition out of poverty, navigate a new culture, and find personal and professional success. 

The Immigration Specialist leads our efforts in helping community members become United States citizens. This position conducts outreach for our citizenship services, manages citizenship class enrollments, and maintains client files. Once accredited through the Department of Justice (accreditation provided by the agency), the Immigration Specialist
provides consultation and direct service in completion of naturalization forms.

POSITION TITLE:Bilingual Immigration Specialist (Spanish)
EMPLOYMENT TYPE:Non-Exempt, Benefits
SCHEDULE: Full-time
REPORTS TO:Client Advocacy Mgr.
SALARY RANGE:$18 – 20/hour
DEADLINE:10/15/2020

 JOB SUMMARY:

This is a professional customer service position that provides direct service to clients, students, donors and the general public as they enter Tacoma Community House. As the first person TCH clients meet, this position is key to setting an inclusive and welcoming culture for all clients and visitors. 

Individuals with personal, shared, or lived experience as an immigrant or refugee are strongly encouraged to apply.

KEY RESPONSIBILITIES: 

Lead in developing and implementing outreach programs to promote services
• Lead in preparing, scheduling, and conducting new client orientations
• Provide consultation, intake, and assessment of clients’ immigration needs
• Lead the planning and implementation of program activities, such as testing and intake
• Prepare and maintain accurate files, class attendance, and data required for reporting
• Meet contracted requirements for service delivery
• Case manage clients according to contract and funder guidelines and standards
• Provide scheduling support to all case managers within the department
• Continuing education through trainings, webinars, and conferences
• Other duties as assigned

REQUIREMENTS

• Bilingual in Spanish
• Ability to obtain Department of Justice accreditation
• Deep respect for underserved communities
• Commitment to inclusivity and equity, as a goal and an approach
• Demonstrated ability to establish rapport with diverse groups of people
• Ability to work independently in a team environment
• Ability to meet hard deadlines
• Ability to work collaboratively with community partners
• Excellent organizational, decision-making, and critical thinking skills
• Commitment to confidentiality in client services
• Excellent oral and written communication skills
• Outgoing, positive, and enthusiastic personality
• Willingness to admit mistakes, learn new things, lead and follow
• Highly proficient computer skills, including presentations, data entry, and word processing
• Valid driver’s license, personal vehicle, and proof of insurance
• Willingness to submit a background check and openly discuss

PREFERRED QUALIFICATIONS

• Bachelor’s degree or equivalent
• Experience implementing program guidelines and establishing and maintaining effective working relationships
with clients
• Experience working with people from diverse cultural, educational, and economic backgrounds
• Experience in case management, providing consultations, intake, and assessments
• Knowledge and understanding of Pierce County’s immigrant and refugee population

APPLICATION PROCESS

Please e-mail a Cover Letter that specifically addresses how your background makes you the best fit for this position, your resume, and three (3) References to Jobs@TacomaCommunityHouse.org.

WHY WORK AT TACOMA COMMUNITY HOUSE?

Your paycheck is only part of your total compensation package.  Employees also have access to a benefits package worth about 25% of your salary.

Compensation: $18 to $20/hour depending on qualifications. 

Insurance: We offer a comprehensive health care benefits package including medical, dental, and basic life insurance.

Retirement: Tacoma Community House employees may participate in a 403b plan which includes generous support from the Agency after 1 year of service.

Vacation & Leave: Leave benefits to include 24 days of paid vacation in the first year and 10 paid holidays.

We Are a Welcoming Workplace

Inclusion and empowerment are an integral part of who we are – our history, our culture, our identity.  These values lead us in our operations as we strive to build and nurture a workforce that reflects the communities we serve and connects to each other in our dedication to equity and social justice.

Tacoma Community House is an Equal Opportunity Employer

In our relationships with staff, our participants, and our community, Tacoma Community House does not discriminate on the basis of race, color, sex, religion, creed, age, national origin, marital or military status, sexual orientation, gender identity, the presence or perception of any sensory, mental, or physical disability, genetic information, or any other status or characteristic protected by local, state or federal law.  Applicants in need of accommodations are encouraged to call (253) 383-3951.