Operations Manager/Deputy Director
The REACH Center – Tacoma, WA, United States
Effective August 2016
Organization Description: The REACH Center is Pierce County, Washington’s “one-stop” youth service provider for young people ages 16-24 seeking to further their education and careers. Based in Tacoma, The REACH Center brings resources from multiple community organizations and regional colleges together under one roof to support youth ages 16-24 with educational opportunities, career advancement support, and housing resources.
Position Description: Under the supervision of the REACH Center Director, the Operations Manager/Deputy Director (OM/DD) is responsible for ensuring that the day-to-day intake and service activities of The REACH Center operate smoothly, consistently, and effectively. The OM/DD develops and executes onboarding, training, and management plans for a full-time and temporary staff that provide the core peer mentoring and career development activities of REACH, and supervises intake, outreach, and program coordination staff. The OM/DD also supports the logistical operation of REACH and the activities of the many partnering organizations co-located at REACH. The OM/DD serves as lead site supervisor in the absence of the Director.
- Oversee staff members that coordinate the logistics of day-to-day walk-in services of REACH, including intake activities, onsite programs, data tracking, professional development activities, and community outreach.
- Develop and implement onboarding, screening, and training activities for temporary REACH staff, including AmeriCorps members and college interns.
- Serve as lead point of contact for REACH partners, convening regular meetings, developing annual MOU agreements, providing orientations and access to IT and other building services.
- Ensure that REACH programs align with contracted target outcome goals and that programs are making progress against those goals.
- Develop policies and procedures that support a safe, supportive, and productive work environment for staff and participants in consultation with the REACH Director.
- Ensure timely and accurate input of participant data into the REACH database, including detailed notes of interactions with participants and enrollments into new programs.
- Serve as the primary disciplinary representative for REACH, managing the messaging of behavioral expectations to participants and managing responses to behavioral incidents.
- Participate in community outreach, networking meetings, conferences, and professional development trainings as needed.
- Gain a working understanding of all REACH Center programs and partnerships in order to serve as an effective emissary to the community and balance competing priorities within the partnership.
- Serve as lead site supervisor in the Director’s absence.
Experience Required and Desirable Skills:
- Bachelor’s degree in education, public policy, social work, or a related field required.
- Master’s degree in counseling, public administration, education, or a related field preferred.
- At least two years of program management and/or volunteer coordination experience—especially in program serving at-risk youth and young adults.
- High degree of emotional maturity and cultural competency, particularly as it relates to working with LGBTQ populations and at-risk youth and young adults.
- Understanding of grant management practices and contract compliance.
- Ability to work with individuals of varying skills and backgrounds.
- Ability to organize and prioritize multiple tasks.
- Strong data management and analytical skills.
- Ability to work as part of a team and adapt to changing needs, priorities, and timelines.
- Excellent oral and written communication skills with strong attention to detail.
- Flexibility and adaptability with work schedule, which may include occasional evenings or weekends.
- Training in the following is desirable but not required: trauma informed care, LGBTQ cultural competency, racial equity and anti-racist institutions, domestic violence, commercial and sexual exploitation of children (CSEC), and vicarious trauma.
- Washington Drivers License and business-use vehicle insurance required by time of hire.
Salary Range: $45,000-50,000, depending on skills and qualifications. This position is a grant-funded position and its continuation beyond summer of 2017 is contingent upon continued grant acquisitions.
How to Apply: Email a one-page cover letter, your resume, and three professional references to: firstname.lastname@example.org
In your cover letter, please address the following questions:
- What do you believe are the three most important elements of programs that serve at-risk youth and young adults and why?
- If you are selected for this role, what would be different about The REACH Center after one year? What would stay the same?
Additional Information: The REACH Center is a partnership project of Tacoma Community House. While all work-related duties will be performed at and for The REACH Center, this position will be filled by Tacoma Community House, one of the longest-serving nonprofits in Tacoma. Tacoma Community House is committed to increasing the diversity of its staff and clients and to strengthening sensitivity to diversity throughout the agency. TCH is an equal opportunity employer and service provider and does not discriminate on the basis of race, color, sex, age, religion, creed, disability, national origin, political or union affiliation, marital status, sexual orientation, Vietnam era veteran status or other non bona fide job requirement. Applicants in need of accommodations are encouraged to call (253) 383-3951. Tacoma Community House is an equal opportunity employer.