Hiring Employment Services Outreach and Intake Lead (AmeriCorps)

Tacoma Community House seeks an AmeriCorps member to join our Employment Department as an Employment Services Outreach and Intake Lead for the term of February 1, 2019 to July 31, 2019.

This position receives a monthly stipend and benefits through AmeriCorps, and is contingent on funding.

Job Summary

  • Position Title: Employment Services Outreach and Intake Lead (AmeriCorps)
  • Organization: Tacoma Community House (Tacoma, WA)
  • Department: Employment Services
  • Reports To: Employment Services Manager
  • Salary Range: Monthly AmeriCorps Stipend

This AmeriCorps member will increase Tacoma Community House’s capacity to serve community members seeking employment by (1) outreaching to underserved communities (2) implementing a new orientation and intake process for job seekers, and (3) leading new job readiness workshops. This work supports the mission of TCH of creating opportunities for immigrants and other community members in the Puget Sound region through comprehensive services focused on self-sufficiency, inclusion and advocacy. Employment is vital to self-sufficiency.

Key Duties and Responsibilities


  • Serve as the lead in the implementation of new outreach strategies, focused on underserved communities, including the underemployed
  • Provide regular feedback to the Development and Communications department to refine marketing materials for the purpose of outreach
  • Lead direct community outreach, including attending community events, participating in local collaboratives, and partnering with organizations and businesses


  • Collaborate in the launch of a general orientation model and serve as the lead on intakes
  • Increase capacity by allowing for more frequent and accessible orientations, followed by one-on-one appointments with staff
  • Ensure accuracy and consistency in this first point of contact and data collection

Program Support

  • Pilot new client intake protocols and entry into the Salesforce database
  • Maintain accuracy and confidentiality in all file management, both physical and digital
  • Provide department support through individual employment coaching, workshop facilitation, and employer engagement

Volunteer Management

  • Participate in the recruitment and support of volunteers who will further the goals of the AmeriCorps project
  • Oversee the volunteer activities of the AmeriCorps project to ensure that the activities are allowable and not prohibited
  • Implement at least three new effective volunteer management practices

Additional Duties and Responsibilities

  • Utilize cultural competency when serving participants (TCH serves individuals from various countries and socioeconomic levels)
  • Maintain hard files in accordance with organization and funder standards
  • Maintain electronic databases and case notes in accordance with organization and funder standards
  • Responsible for responding to volunteer inquiries via telephone, email, or in person

AmeriCorps / Washington Service Corps (WSC) Members

  • Washington Service Corps (WSC) members may be deployed to help support disaster response and/or recovery efforts. Sponsor organizations must agree to release Members for short term duration to assist with these efforts. Deployment may be waived if it presents undue hardship for an individual member. All deployments would be requested by the WSC unless your host organization is a disaster response organization where any requests for deployment would require initial approval by the WSC.



  • Strong desire and commitment to serve diverse populations from around the globe
  • Able to effectively communicate (orally and written) in English
  • Comfortable speaking to large groups
  • Possess strong time management, organization, and customer service skills
  • Demonstrated ability to manage tasks independently
  • Strong computer skills, including data entry, Google Suite, and word processing


  • Multi-lingual
  • Have a Bachelor’s degree -OR- some college with work experience

Physical Requirements

  • Sitting and/or standing for extended periods of time
  • Manual dexterity to include light lifting, bending, stooping, pushing, pulling, and reaching

Time Requirements

  • Ability to work a flexible schedule
  • Some evening/weekend shifts required

AmeriCorps Program Benefits 

Click here to read the AmeriCorps program benefits in full.

  • Monthly stipend
  • Basic health insurance
  • Workers compensation coverage
  • Childcare assistance if eligible
  • Education award to use for future schooling or pay off student loans
  • Student loan forbearance

Application Process

Email your cover letter, resume, and three (3) professional references to Kerrisan Meyer, Volunteer Services Manager, at kmeyer@tacomacommunityhouse.org. Recruitment will be ongoing until the position is filled.

Term Dates: February 1, 2019 – July 31, 2019

Download Full Job Summary (.docx)

Tacoma Community House is an equal opportunity employer. 

Tacoma Community House is committed to increasing the diversity of its staff and program participants and to strengthening sensitivity throughout the agency.

Tacoma Community House is an equal opportunity employer and service provider and does not discriminate on the basis of race, color, sex, age, religion, creed, disability, national origin, political or union affiliation, marital status, sexual orientation, Vietnam era veteran status, or other non bona-fide job requirements. Applicants in need of accommodations are encouraged to call (253) 383-3951.

About Tacoma Community House

Tacoma Community House is a 108-year-old Human Services agency, begun as a Settlement House to serve immigrants. Today we serve immigrants, refugees and low income youth and adults, helping them to become self-sufficient.

Mission: Tacoma Community House creates opportunities for immigrants and other community members in the Puget Sound region through comprehensive services focused on self-sufficiency, inclusion and advocacy.

Vision: We are a pathway to change, leading to generations of self-sufficient people and a region welcoming of immigrants and refugees.

Why work at Tacoma Community House? We are an agency with a long history of quality services which attracts staff with expertise and commitment to our mission. We have won many awards over the years for our services and for the quality of our workplace.