TCH is hiring a Client Advocacy Manager to oversee a team of Legal Advocates and provide direct service to victims of crime (domestic violence, sexual assault, human trafficking, etc). Priority consideration will be given to those who apply by October 19, 2018.


Job Description

  • Position Title: Client Advocacy Manager
  • Organization: Tacoma Community House (Tacoma, WA)
  • Salary Range: $49,668-$53,712
  • Reports To: Client Services Director
  • Priority Consideration Deadline: October 19, 2018

Tacoma Community House’s (TCH) Client Advocacy Department annually serves 300 immigrants, refugees, and limited English-speaking community members who have been victims of domestic violence, sexual assault, and other crimes. We provide clients with safety planning, resource access, and assistance navigating multiple court systems. Staff work with partner organizations to provide clients with legal support, shelter, and individual/group therapy to help them move towards safety and stability.

TCH is seeking a Client Advocacy Manager to provide day-to-day management and long-term direction of the Client Advocacy Department.  This position oversees program planning, supervision of department staff, direct service, performance management, and community engagement. The department has an annual budget approaching $500,000, 10 contracts, and 7 staff members.

We encourage interested candidates to explore TCH’s website www.tacomacommunityhouse.org to learn more about the agency and its services.

Key Responsibilities

Supervision

  • Supervise and mentor staff
  • Oversee selection and training of new staff, interns, and volunteers
  • Assess staff needs and provide professional development through workshops, training, and coaching

Program Planning, Development, and Implementation

  • Participate in Agency planning, collaborative projects, and decision-making activities
  • Research best practices and recommend policies for TCH regarding victims of crime
  • Collaborate with funders and other agency partners on planning, developing and overseeing advocacy programs and services
  • Coordinate and mobilize resources for projects through proposal writing and advocacy activities

Performance and Contract Management

  • Monitor compliance for contracts associated with programs and staff performance
  • Evaluate program and departmental performance to optimize outcomes
  • Monitor program budgets
  • Oversee the use of funder and internal data management systems
  • Prepare reports and billing documentation for funding sources

Community Engagement

  • Collaborate with partners, including other providers, legal organizations, and local and federal law enforcement, on projects in Pierce County
  • Actively develop community partnerships that enhance and align with TCH’s mission and goals
  • Advocate for target population needs at local and state level meetings
  • Work with local and federal law enforcement

Direct Service

  • Provide legal advocacy and support services to program participants
  • Conduct intakes, needs assessments, safety planning and provide referrals to community resources
  • Assist clients with criminal, civil, and immigration systems navigation

Minimum Qualifications

The successful candidate must be able to think creatively, act resourcefully, and exhibit excellent communication skills, both written and oral.

  • Bilingual
  • A Bachelor’s degree or equivalent combination of related experience and/or education
  • 2 years’ experience serving victims of domestic violence, sexual assault and/or other crimes
  • Demonstrated successful proposal writing experience
  • Experience working with immigrants and refugees
  • Experience working within a culturally and linguistically diverse environment
  • Knowledge of other cultures and languages highly desired
  • Knowledge of domestic violence issues, procedures, and laws
  • Excellent skills in the following areas:
    • Planning and implementing programs
    • Supervision
    • Proposal writing
    • Demonstrated ability to work independently under tight deadlines
    • Sensitivity to cultural differences

Preferred Qualifications

  • A Master of Social Work (MSW) degree or a Master’s degree in a related field

Salary & Benefits

  • Compensation: $49,668 – $53,712 annually depending on qualifications. Your paycheck is just part of your total compensation package.  Employees also have access to an outstanding employee benefits package worth about 25% of your salary.
  • Insurance: A comprehensive health care benefits package including medical, dental and basic life insurance.
  • Retirement: We offer participation in a pension plan with generous support by the Agency.
  • Vacation and Leave: Leave benefits include 12 days of vacation per year in the first year, 10 paid holidays, and 8 hours of sick leave accrued per month.

Application Process

Email your cover letter, resume, and five (5) professional references to jobs@tacomacommunityhouse.org.

Priority consideration given to those who apply by October 19, 2018.

Download Full Job Summary (.docx)


Tacoma Community House is an Equal Opportunity Employer

Tacoma Community House is committed to increasing the diversity of its staff and program participants and to strengthening sensitivity throughout the Agency.  Tacoma Community House is an equal opportunity employer and service provider and does not discriminate on the basis of race, color, sex, age, religion, creed, disability, national origin, political or union affiliation, marital status, sexual orientation, Vietnam era veteran status, or other non bona-fide job requirements.  Applicants in need of accommodations are encouraged to call (253) 383-3951.

Additional Information

About Tacoma Community House: Tacoma Community House is a 108 year old Human Services agency, begun as a Settlement House to serve immigrants. Today, we serve immigrants, refugees and low-income youth and adults, helping them to become self-sufficient.

Why work at Tacoma Community House? We are an agency with a long history of quality services which attracts staff with expertise and commitment to our mission. We have won many awards over the years for our client services and for the quality of our workplace.

Mission: Tacoma Community House creates opportunities for immigrants and other community members in the Puget Sound region through comprehensive services focused on self-sufficiency, inclusion and advocacy.

Vision: We are a pathway to change, leading to generations of self-sufficient people and a region welcoming of immigrants and refugees.