Hiring Client Advocacy Manager

TCH is hiring a Client Advocacy Manager to oversee a team of Legal Advocates and provide direct service to victims of crime (domestic violence, sexual assault, human trafficking, etc). Priority consideration will be given to those who apply by  December 21, 2018 .

Job Description

  • Position Title: Client Advocacy Manager
  • Organization: Tacoma Community House (Tacoma, WA)
  • Salary Range: $49,668-$53,712
  • Reports To: Client Services Director
  • Priority Consideration Deadline: December 21, 2018

Tacoma Community House (TCH) is a nationally respected, community-based service center for immigrants, refugees, and members of the South Sound community seeking enrichment and pathways to self-sufficiency. Since 1910, we have helped countless individuals gain the skills they need to transition out of poverty, navigate a new culture, and find personal and professional success.

Each year, our Client Advocacy Department provides services for 300 victims of domestic violence, sexual assault, child/elder abuse, human trafficking, and other crimes, such as identity theft or fraud. We provide clients with safety planning, resource access, and assistance navigating multiple court systems as we work to educate, support, and empower survivors. We also work with partner organizations to provide clients with support, shelter, and/or therapy to guide them towards safety and stability.

We are seeking a Client Advocacy Manager to provide day-to-day management and long-term direction of the Client Advocacy Department. This position oversees program planning, supervision of department staff, direct service, performance management, and community engagement. The department has an annual budget approaching $500,000, 10 contracts, and 7 staff members.

We encourage interested candidates to explore our website, www.tacomacommunityhouse.org, to learn more about TCH and its services.

Key Responsibilities


  • Supervise and mentor staff
  • Oversee selection and training of new staff, interns, and volunteers
  • Assess staff needs and provide professional development through workshops, training, and coaching

Program Planning, Development, and Implementation

  • Participate in Agency planning, collaborative projects, and decision-making activities
  • Research best practices and recommend policies for TCH regarding victims of crime
  • Collaborate with funders and other agency partners on planning, developing and overseeing advocacy programs and services
  • Coordinate and mobilize resources for projects through proposal writing and advocacy activities

Performance and Contract Management

  • Monitor compliance for contracts associated with programs and staff performance
  • Evaluate program and departmental performance to optimize outcomes
  • Monitor program budgets
  • Oversee the use of funder and internal data management systems
  • Prepare reports and billing documentation for funding sources

Community Engagement

  • Collaborate with partners — including other providers, legal organizations, and local and federal law enforcement — on projects in Pierce County
  • Actively develop community partnerships that enhance and align with TCH’s mission and goals
  • Advocate for target population needs at local and state level meetings
  • Work with local and federal law enforcement

Direct Service

  • Provide legal advocacy and support services to program participants
  • Conduct intakes, needs assessments, safety planning and provide referrals to community resources
  • Assist clients with criminal, civil, and immigration systems navigation

Minimum Qualifications

We strongly encourage individuals with personal, shared, or lived experience as an immigrant or refugee to apply.

The successful candidate must be able to think creatively, act resourcefully, and exhibit excellent communication skills, both written and oral.

  • Bilingual
  • A Bachelor’s degree or equivalent combination of related experience and/or education
  • 2 years’ experience serving victims of domestic violence, sexual assault and/or other crimes
  • Demonstrated successful proposal writing experience
  • Experience working with immigrants and refugees
  • Experience working within a culturally and linguistically diverse environment
  • Knowledge of domestic violence issues, procedures, and laws
  • Knowledge of other cultures and languages highly desired
  • Excellent skills in the following areas:
    • Planning and implementing programs
    • Supervision
    • Proposal writing
    • Demonstrated ability to work independently under tight deadlines
    • Sensitivity to cultural differences

Preferred Qualifications

  • A Master of Social Work (MSW) degree or a Master’s degree in a related field

Salary & Benefits

  • Compensation: $49,668 – $53,712 annually depending on qualifications. Your paycheck is only part of your total compensation package. Employees also have access to an outstanding employee benefits package worth about 25% of your salary.
  • Insurance: We offer a comprehensive health care benefits package including medical, dental, and basic life insurance.
  • Retirement:After one year of service, Tacoma Community House employees become eligible to participate in a pension plan with generous support from the Agency.
  • Vacation and Leave:Leave benefits include 12 days of paid vacation in the first year, 10 paid holidays, and 12 days of paid sick leave per year.

Application Process

Email your cover letter, resume, and five (5) professional references to jobs@tacomacommunityhouse.org.

Priority consideration given to those who apply by  December 21, 2018 . Open until filled

Download Full Job Summary (.docx)

We Are a Welcoming Workplace

Inclusion and empowerment are an integral part of who we are — our history, our culture, our identity. These values lead us in our operations as we strive to build and nurture a workforce that reflects the communities we serve and connects to each other in our dedication to equity and social justice.

Tacoma Community House is an Equal Opportunity Employer

Tacoma Community House is committed to increasing the diversity of its staff and program participants and to strengthening sensitivity throughout the Agency.  Tacoma Community House is an equal opportunity employer and service provider and does not discriminate on the basis of race, color, sex, age, religion, creed, disability, national origin, political or union affiliation, marital status, sexual orientation, Vietnam era veteran status, or other non bona-fide job requirements.  Applicants in need of accommodations are encouraged to call (253) 383-3951.